RETURNS & REFUND POLICY

Last Updated: February 22, 2026

Due to the nature of fragrance products, we maintain strict quality standards.Returns

We accept returns only if:

• The product is damaged during delivery
• You received the wrong product

You must notify us within 48 hours of receiving your order.

The product must be:

• Unused
• In original packaging
• With proof of purchase

Refunds

Once we inspect and approve the returned item:

• Refunds will be processed within 5–7 business days
• Refund will be issued via bank transfer or original payment method

Shipping charges (if any) are non-refundable unless the error was on our side.

Non-Returnable Items

We do not accept returns for:

• Used fragrances
• Opened or tampered products
• Change of mind

For assistance, contact:

📧 aurenscents@aurenscents.com